Operator Training

  • Client Challenge

    Water and wastewater systems often face challenges ensuring consistent and effective training for water and wastewater operators - particularly with limited internal resources, challenges with train the trainer approach, poor training provided on capital projects, varying staff experience, and the loss of institutional knowledge from staff turnover or retirements. Traditional classroom training can be costly, hard to schedule, and may not reflect the specific procedures or systems in place. Without accessible, plant-specific training, operators may struggle with troubleshooting, compliance, safety, and routine tasks, increasing the risk of errors and inefficiencies.

  • How We Can Help

    Aureus delivers customized online operator training that is easy to access and use on both desktop and mobile devices. Our training modules are built around each facility’s specific SOPs and include content on health and safety, troubleshooting, regulatory requirements, record keeping, QA/QC, and more. Interactive features like quizzes, knowledge checks, and progress tracking help reinforce learning, while flexible access allows operators to train at their own pace—anytime, anywhere. This approach supports onboarding, refresher training, and compliance, all while reducing operational disruptions and training costs.

  • Our Expertise

    Site-Specific SOP Integration, Troubleshooting Scenarios, Regulatory and Compliance Training, Health and Safety, Record Keeping and Reporting, QA/QC Practices, Emergency Response, Preventative Maintenance, Interactive Quizzes, Mobile-Friendly Access.

Featured Project

Aureus was retained by a utility to develop and deliver online operator training as part of its capital project delivery. The municipality faced challenges training operators on new capital projects, as using equipment vendors and consultants did not prove effective and train-the-trainer approach had not yielded effective results. Aureus worked closely with operations staff, equipment vendors and consultants to create training materials for new equipment and processes during the capital project commissioning phase to help ensure all staff were properly trained prior to the utility taking responsibility. The training included interactive lessons, mobile access, progress tracking, and quizzes to reinforce understanding of key topics like daily operations, safety procedures, and regulatory compliance. As a result, the municipality improved operator confidence and knowledge retention, and established a scalable, consistent training program accessible to all staff - regardless of location or shift schedule.

  • The main objective was to develop and deliver online operator training to support the municipality’s capital project delivery and ensure staff were fully prepared to operate new systems.

  • The municipality struggled with ineffective training methods, including reliance on equipment vendors, consultants, and train-the-trainer approaches, which failed to build consistent operator knowledge.

  • Aureus worked closely with operations staff, equipment vendors, and consultants to design custom training materials for new equipment and processes during the commissioning phase. The training featured interactive lessons, mobile access, progress tracking, and quizzes to reinforce learning.

  • The program improved operator confidence, strengthened knowledge retention, and established a consistent, scalable training system for all staff.

  • The online training program provides flexible, accessible, and standardized learning that supports operational reliability, regulatory compliance, and staff development regardless of location or shift schedule.

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