Operational Support

  • Client Challenge

    Small and remote municipalities often struggle to maintain consistent water and wastewater staffing due to staffing gaps caused by vacations, holidays, extended leave, staff shortages, or vacant positions. Small or remote communities may not have enough internal capacity to meet regulatory requirements, respond to emergencies, or maintain routine operations. These challenges can lead to compliance risks, burnout among existing staff, and increased reliance on costly short-term solutions.

  • How We Can Help

    Aureus provides reliable, part-time and full-time operational support for water and wastewater systems across Canada. Our team includes certified operators in all provinces and territories, qualified to operate treatment, distribution, and collection systems of various classes. Whether you need short-term relief or long-term operational assistance, we offer flexible, tailored support that fits your needs—ensuring continuity, compliance, and peace of mind.

  • Our Expertise

    Certified Water and Wastewater Operations, Regulatory Compliance, Daily System Monitoring, Process Adjustments, Emergency Response, Sampling and Testing, Operational Reporting, Remote and On-Site Support, Temporary Relief and Long-Term Staffing.

Featured Project

Aureus was engaged by a client to provide operational mentorship for a new water treatment system. While there were adequate operational resources, the staff had not been provided with adequate training or resources (O&M manual, SCADA manual, etc.) and were struggling to maintain quality. Our certified operator provided consistent on-site support and guided the operational staff and management on process troubleshooting and optimization. The engagement helped the client avoid service disruptions, maintain compliance, optimize the equipment and treatment processes, update the plant SOPs, build trust in the water quality, and ultimately improve the understanding and confidence of the operational staff.

  • The main objective was to provide operational mentorship for a new water treatment system and ensure staff could maintain compliance and water quality.

  • Although the utility had adequate operational resources, staff lacked training and key resources (such as O&M and SCADA manuals) and were struggling to maintain quality.

  • Aureus provided a certified operator for consistent on-site mentorship, guiding staff and management on process troubleshooting, optimization, and SOP updates.

  • The mentorship helped the client avoid service disruptions, maintain compliance, optimize treatment processes, and build trust in the water quality.

  • The project improved the understanding and confidence of operational staff, ensuring stronger knowledge retention, better operational reliability, and more effective plant management.

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