Operator Training

  • Client Challenge

    Many Indigenous communities face ongoing challenges in delivering consistent and effective training for water and wastewater system operators. Limited access to training resources, reliance on informal knowledge transfer, staff turnover, and lack of site-specific materials often lead to inconsistent practices and gaps in knowledge. Training provided during capital projects is often too generic or vendor-focused, and the “train-the-trainer” approach doesn’t always work in smaller or remote communities. Without accessible, community-specific training, operators may struggle with troubleshooting, compliance, health and safety, and daily operations—putting both system performance and public health at risk.

  • How We Can Help

    Aureus delivers customized online operator training designed specifically for each community’s water or wastewater systems. Training is accessible on both desktop and mobile devices, allowing operators to learn anytime, anywhere—even in communities with limited schedules or staffing. Modules are built around each site’s Standard Operating Procedures (SOPs) and include content on troubleshooting, health and safety, record keeping, regulatory compliance, QA/QC, and emergency response. Interactive features like quizzes, progress tracking, and knowledge checks help reinforce learning and build operator confidence. Our approach supports onboarding, refresher training, and long-term knowledge retention—all while reducing the need for costly in-person sessions.

  • Our Expertise

    Community-Specific SOP Integration, Troubleshooting and Maintenance, Regulatory and Compliance Training, Health and Safety, Emergency Response, Record Keeping and Reporting, QA/QC Practices, Mobile-Friendly Access, Interactive Learning, Training Progress Tracking.

Featured Project

Aureus was retained by a utility to develop and deliver online operator training as part of its capital project delivery. The municipality faced challenges training operators on new capital projects, as using equipment vendors and consultants did not prove effective and train-the-trainer approach had not yielded effective results. Aureus worked closely with operations staff, equipment vendors and consultants to create training materials for new equipment and processes during the capital project commissioning phase to help ensure all staff were properly trained prior to the utility taking responsibility. The training included interactive lessons, mobile access, progress tracking, and quizzes to reinforce understanding of key topics like daily operations, safety procedures, and regulatory compliance. As a result, the municipality improved operator confidence and knowledge retention, and established a scalable, consistent training program accessible to all staff - regardless of location or shift schedule.

  • The main objective was to develop and deliver online operator training to support the municipality’s capital project delivery and ensure operators were properly prepared to manage new systems.

  • The municipality struggled with ineffective training methods. Reliance on equipment vendors, consultants, and a train-the-trainer approach had not produced consistent or effective operator knowledge.

  • Aureus collaborated with operations staff, equipment vendors, and consultants to design custom training materials during the commissioning phase. The program included interactive lessons, mobile access, progress tracking, and quizzes on key topics such as daily operations, safety procedures, and regulatory compliance.

  • The training improved operator confidence, strengthened knowledge retention, and created a consistent and scalable training system accessible to all staff.

  • The online training program provides flexible, standardized, and accessible learning, supporting operational reliability, regulatory compliance, and staff development — regardless of location or shift schedule.

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