Standard Operating & Maintenance Procedures

  • Client Challenge

    Missing or difficult to use O&M manuals, challenges onboarding and training new staff, loss of institutional knowledge with staffing changes and retirements, inconsistent practices between operators, premature equipment failures, frequent alarms and plant challenges, compliance risks, reactive vs proactive operations and maintenance.

  • How We Can Help

    Aureus develops clear, site-specific SOPs that are easy to understand and use - available in written, mobile, and video formats. Created collaboratively with staff, our SOPs include step-by-step instructions for proper operation and maintenance, and include safety, troubleshooting, record keeping and reporting to help improve consistency and quality.

  • Our Expertise

    Daily Tours of Duty, Sampling and Testing, Equipment Maintenance, Troubleshooting, Alarm Response, Health and Safety, Calibrations, Chemical Handling, Checklists, etc.

Featured Project

Aureus was engaged to support a multi-facility client responsible for managing over 25 federally regulated water and wastewater systems across Canada. The challenge was the lack of clear, standardized procedures for site staff, which posed risks to compliance, safety, and operational consistency. To address this, Aureus conducted site visits and collaborated directly with operators to develop over 120 site-specific SOPs, covering everything from daily operations and maintenance to emergency response. Each procedure was designed to reflect real on-site practices, using plain language, photos, and step-by-step instructions tailored to the unique equipment and layouts of each facility. The final deliverables were provided in accessible formats—including mobile-friendly versions and YouTube-style videos—to support onboarding, knowledge retention, and day-to-day reference. As a result, the client significantly improved staff confidence, reduced operational errors, and ensured continuity of operations across all sites.

  • The main objective was to develop standardized, site-specific SOPs for a multi-facility client managing over 25 federally regulated water and wastewater systems across Canada.

  • The client lacked clear, consistent procedures for site staff, creating risks to compliance, safety, and operational reliability across multiple facilities.

  • Aureus conducted site visits and worked directly with operators to develop over 120 customized SOPs covering daily operations, preventative maintenance, and emergency response. Each SOP was written in plain language, included photos of site equipment, and was tailored to each facility’s unique layout. Deliverables were provided in mobile-friendly formats and YouTube-style videos to support onboarding and daily reference.

  • The SOPs improved staff confidence, reduced operational errors, and provided consistent procedures across all sites.

  • The project ensured continuity of operations, strengthened knowledge retention, and created a scalable framework for compliance and operational consistency across the client’s national portfolio.

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